Help Desk Plans

SILVER HELP DESK PLAN

Up to 25 help desk instances a month (15 min. each)

2 Hour response time

5 Antivirus seat credits

24/7 Remote monitoring management

Semiannual business reviews

Additional hours billed at a special rate

GOLD HELP DESK PLAN

Unlimited Help Desk instances

Up to 2 hours of System Administrators time per month

1 Hour response time

12 Antivirus seat credits

24/7 Remote monitoring management

Semiannual business reviews

Additional hours billed at a special rate

ON DEMAND HELP DESK PLAN

Instances billed at hourly market rate
2 Hour response time and on-site within the next business day
Help desk incidents are charged in 15 minute increments

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